Empire Direct list themselves as “electrically unbeatable”, this is maybe true if you actually manage to get the item delivered. We went with Empire Direct because a few other guys in the Bronco office had said just how efficient they were. Mistake.
My wife ordered a washer/dryer on the 6th September at just over £500 because we don’t have enough space to fit a separate washer and dryer in the kitchen.
Fine I thought, the order was taken on the telephone to be delivered on the Wednesday. No show..hmmm well I’ll call them then: ” Our sincere apologies, there was a problem with our database we tried to deliver it to a previous customer, they then proceeded to give me all his details (data protection?) we will change the records and deliver it on Saturday” Cool, no problem then. Yes same story Saturday came and no delivery. I called them again, in amongst all this they had my work number and home number to call.
The response was the same again ” Sorry we had the wrong address”, I still haven’t had a reply to the email I sent a week ago and they haven’t once called us as at either work or home to help.
So, Empire Direct don’t respond to customer emails and don’t call their customers either. They don’t issue receipts unless you call them 3 times.
I have just called them again this morning, guess what, they still have the wrong delivery address and the compensation of free delivery offered — well delivery was free anyway as it was over £500.00, and the delivery address on the receipt, you guessed it, it’s wrong! ffs!!
Empire Direct please feel free to call me on either number, at home or at work or email if you prefer LOL
Do have you similar experiences with online retailers ?
Dan Horton SEO